Airline Policies

How to Complain to an Airline in India and Actually Get a Reply (2026)

Complain in writing to the airline first, quoting your PNR, flight number, date and what went wrong, and attach your receipts. If the reply is slow or unsatisfactory, escalate to the airline’s nodal officer and then to its appellate authority. DGCA requires scheduled airlines to publish both contacts. AirSewa and a consumer commission come after

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How to Read an E-Ticket: PNR, Ticket Number and Coupon Status (2026)

Airline Policies / Team HappyFares

An e-ticket carries three identifiers that do different jobs. The PNR, or booking reference, is the short alphanumeric code that opens your booking. The 13-digit ticket number is the financial document behind it, issued by the airline. Coupon status shows what has happened to each flight segment: OPEN FOR USE, CHECKED IN, USED, EXCHANGED, REFUNDED

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Sports and Mobility Equipment: Free Allowances You May Not Know (2026)

Airline Policies / Team HappyFares

Mobility aids are the free allowance most travellers never hear about. Wheelchairs, walkers, crutches, canes and prosthetic supports are generally carried at no charge and do not count against your checked baggage limit, in line with DGCA requirements on the carriage of persons with disability. Sports equipment is different: it is usually chargeable unless your

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Buying Extra Baggage Online vs at the Airport (2026)

Airline Policies / Team HappyFares

Buying extra baggage online in advance is almost always cheaper than paying at the airport counter, because airlines price prepaid allowance at a discount and set a higher walk-up rate. Prepaid excess is usually sold per passenger per sector, in fixed blocks of weight, and the online window normally closes a few hours before departure.

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How Airlines Weigh Cabin Bags and When They Actually Check (2026)

Airline Policies / Team HappyFares

Indian airlines can weigh a cabin bag at three points: the check-in counter or bag drop, the airline desk before security, and the boarding gate. Enforcement tightens on full flights and small regional aircraft. Most economy fares here allow about 7 kg plus stated dimensions, though the exact limit depends on your airline and your

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Overweight Baggage at the Counter: Your Options in the Moment (2026)

Airline Policies / Team HappyFares

If your bag is over the limit at the counter, you usually have five moves: shift weight into another bag or a fellow traveller’s allowance, wear or carry heavy items, buy prepaid excess online if the airline’s window is still open, courier the extra separately, or pay the counter rate, which is typically higher than

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What Your Baggage Tag Numbers Actually Mean (2026)

Airline Policies / Team HappyFares

Your bag tag carries a 10-digit licence plate number, and that number is how airlines track your bag. The first digit is a leading code, the next three identify the carrier that issued the tag, and the last six are the bag’s serial number. The three-letter code printed in large type is the airport your

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Airport Shutdown or Runway Closure: What Happens to Your Ticket (2026)

Airline Policies / Team HappyFares

If a runway or an airport closes, your flight is rescheduled, cancelled or diverted, and DGCA rules generally entitle you to a full refund or a seat on an alternate flight at no extra cost. Planned closures are announced weeks ahead and airlines rebook in advance. Sudden closures for weather, an incident or security usually

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Fell Asleep and Missed Boarding: What Happens Next? (2026)

Airline Policies / Team HappyFares

If you fall asleep and miss boarding, the gate closes without you and the airline records you as a no-show. Your checked bag is offloaded before the aircraft departs, onward legs on the same booking can be cancelled automatically, and any rebooking is at the airline’s discretion. Statutory taxes and airport charges stay refundable even

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Diversion Airports: Where Your Flight Goes if It Cannot Land (2026)

Airline Policies / Team HappyFares

Your diversion airport is usually chosen before you leave the gate. Almost every flight plan names at least one alternate, with enough fuel loaded to reach it, and the crew picks from that plan when the destination becomes unusable. Weather, a runway closure, a medical emergency or a low fuel state can trigger it. Updated

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